Podiatry Center - Grace Clinic - Covenant Health
Podiatry • Lubbock, TX
Ratings by platform
- Various third-party review directories and health service aggregators: 2.3/5 for Podiatry Center (based on limited sample); 2.3–2.5/5 for specific urgent care service metrics (6 reviews for podiatry center; limited sample for urgent care metrics)
- Grace Clinic Official Website: 4.6/5 (313–326 ratings for Grace Clinic (overall) and Primary Care Center)
What patients say
Patients praise
- Generally high satisfaction ratings for Grace Clinic as a whole system, with specific locations (e.g., Primary Care Center) maintaining high aggregate ratings
- Some patients appreciate the speed of service and the professionalism of specific individual providers and nurses
- Clean and comfortable facility environment noted in some specific positive reviews
Common complaints
- Concerns regarding high costs and billing practices, specifically related to the distinction between emergency and urgent care billing
- Reports of dismissive or unhelpful staff interactions and lack of empathy
- Complaints regarding facility cleanliness and maintenance in some Covenant Health facilities
- Instances of poor communication or lack of thorough explanation regarding medical diagnoses and treatment plans
In patients' words
"FYI this is an emergency room, not an urgent care. They will charge you the copay as an emergency room visit and not an urgent care clinic which for most insurance is significantly different (10X in my case)."
— LocalityBiz (Review of Covenant Health Lubbock)"While sitting there we overheard the nurses openly talking about how they "couldn't help" the other two patients essentially saying they were just going to have to sit there without care. Hearing medical professionals speak so dismissively about the people they were supposed to be helping was incredibly unsettling."
— Yelp (Covenant Health Review)More clinics in Lubbock
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