Bariatric Services | Covenant Medical Center | Lubbock, TX
Bariatric Surgery • Lubbock, TX
Ratings by platform
- Birdeye (Covenant High Plains Surgery Center): 4.7/5 stars (70 reviews)
- Yelp (Covenant Health): 2.1/5 stars (105 reviews)
- U.S. News & World Report (Covenant Medical Center): 86% recommendation rate (N/A)
- Healthgrades/Women's Choice Award: 68-69/100 patient experience rating (N/A)
What patients say
Patients praise
- Covenant High Plains Surgery Center is a highly-rated, accredited Bariatric Center of Excellence with professional and caring staff
- Covenant Medical Center has achieved strong clinical outcomes ratings in certain bariatric surgery measures
- high willingness to recommend the hospital by many patients (86%)
- specific mentions of staff being knowledgeable, professional, and courteous in some departments
Common complaints
- reports of poor facility cleanliness, including dirty bathrooms and dusty/filthy rooms
- complaints regarding unprofessional, rude, or dismissive staff in the ER and other departments
- negative feedback regarding billing errors, lack of flexibility in payment plans, and general financial management frustration
- concerns about quality of care and communication during hospital stays
In patients' words
"I had surgery there today great staff made me feel at ease. These guys took care of me. I'm grateful... The staff is AMAZING. So nice and caring."
— Birdeye review (Covenant High Plains Surgery Center)"80k bill from a 28 hr stay caused from medical error... No one will work with you no one will fix their own mistake or billing error."
— Rate A Hospital review"I have had multiple disappointing experiences at this facility and unfortunately they have proven to be consistently unhelpful and dismissive of patients in need of care."
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