[PDF] IMAGING & RADIOLOGY - Nor-Lea Hospital District
Diagnostic Radiology • Lovington, NM
Ratings by platform
- Yelp: 2.5/5 (Yelp) (5 reviews mentioned (in snippet))
- CMS/HCAHPS (OpenNPI): 4/5 (Summary star rating) (149 completed surveys (2019 data))
What patients say
Patients praise
- Efficient check-in processes and short wait times for some departments
- Caring and professional staff interactions mentioned in specific instances
- High likelihood of recommending the hospital in HCAHPS surveys (84%)
- Strong appreciation for specific physicians and specialists
- Effective communication from some nursing and medical staff
Common complaints
- Cold and sterile environment in the ER
- Lack of compassion and empathy from staff
- Dissatisfaction with some medical providers (e.g., dismissive behavior)
- Concerns regarding billing practices (double charging)
- General poor patient satisfaction ratings in some independent analyses
In patients' words
"Kalista (sp?) was great taking care of me and performing both of my ultrasounds today."
— Yelp review (2024)"Just like their hospital environment, ER personnel are cold & sterile. They lack compassion & empathy."
— Yelp review (2025)"The doctor and nurse were good at their profession. They spent time asking me what was going on and addressed the problem."
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