UCLA Health: Center for High Quality Health Care Services
Primary Care • Los Angeles, CA
Ratings by platform
- ComplaintsBoard: 2.0 out of 5 stars (0 reviews (with 21 complaints))
- Birdeye: 3.3 out of 5 stars (90 reviews)
- Yelp: 2.6 out of 5 stars (718 reviews (Ronald Reagan UCLA Medical Center))
What patients say
Patients praise
- Recognition as a top-ranked hospital system in California and Los Angeles by U.S. News & World Report and other organizations
- Many reports of kind, compassionate, and competent medical staff, doctors, and nurses
- State-of-the-art facilities and access to advanced medical technology
- Strong reputation for high clinical quality and patient care standards
Common complaints
- Long wait times for appointments and at clinics
- Poor customer service and difficulties with the appointment system
- Perception of being rushed through appointments with inadequate physical exams
- Frustration with billing practices and administrative issues
- Inconsistent communication and lack of response to complaints
In patients' words
"We found every single doctor, nurse and patient care provider to be kind, compassionate, caring and competent."
— Yelp review of Ronald Reagan UCLA Medical Center"Worst managed health care system I have ever experienced. They are woefully understaffed. Patients are rushed through with rarely a correct diagnosis."
— Trustpilot review of UCLA Health"My problem with UCLA Health is their appointment system. I needed to reschedule my appointment with my endocrinologist doctor due to an emergency, they postponed my appointment by more than 4 months."
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