Los Alamos Medical Center | Los Alamos, NM Hospital
Surgery • Los Alamos, NM
Ratings by platform
- Vivian Health: 3.9 out of 5 stars (9 reviews)
- Momentary Labs / CMS HCAHPS: 3 out of 5 stars (overall patient satisfaction) (116 patient surveys (CMS HCAHPS data))
What patients say
Patients praise
- Staff responsiveness noted as a strength
- Quiet hospital environment reported as above national average
- High scores for facilities and staff in outpatient surgical experience evaluations
- Professionalism and efficiency of individual care providers praised in specific provider reviews
Common complaints
- Concerns regarding billing practices, specifically balance billing from out-of-network providers in the ER
- Lower-than-average patient ratings for cleanliness compared to national benchmarks
- Doctor communication scores reported as below national average in some metrics
In patients' words
"The whole practice is very efficient, every staff member was caring and professional. Dr. Gonzalez explained procedure to me before hand and then talked to me afterwards about the results and answered all questions."
— Healthgrades Provider Review"I went to my only local hospital which is clearly contracted with my insurance company, but just got stuck with a bill from the ER doctor and anesthesiologist who are not contracted and refuse to accept only the usual, customary and reasonable rate that my insurance pays to out-of-network providers."
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