Orthopedic Doctors & Surgeons | Los Alamos, NM
Sports Medicine • Los Alamos, NM
Ratings by platform
- Healthgrades (Dr. Tania Pence): 4.4/5 (8 ratings)
- WebMD (Dr. Tania Pence): 4.0/5 (7 ratings)
- Vitals: 3.0/5 (Vitals) to 3.7/5 (Vitals) (14 ratings (Dr. Ronald Wheeler) and 7 ratings (Dr. Tania Pence))
What patients say
Patients praise
- High perceived competence and professionalism of surgeons in clinical contexts
- Effective communication of diagnoses and thorough explanation of treatment options
- Positive outcomes for surgical procedures like joint repairs and cyst removal
- Kind and soothing bedside manner reported by some patients
Common complaints
- Concerns regarding billing staff and office receptionist attitude
- Long wait times for appointments
- Reports of abrupt behavior and lack of empathy in some patient interactions
- Some patients expressed dissatisfaction with care and communication
In patients' words
"Dr. Pence, herself is an excellent surgeon and did an outstanding job on my shoulder... I gave her a 4 star instead of 5 because I had a problem with her billing staff."
— Healthgrades"Dr. Wheeler was very abrupt and showed no empathy... His abrupt behavior and lack of empathy could have been due to the fact that I would not be a candidate for a permanent patient under his care."
— Vitals"Had a great appointment with Dr. Pence. She didn't give me great news, but she explained the diagnosis in detail. She went over my x-rays thoroughly with me and explained multiple options for treatment."
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