Los Alamos Medical Center | Los Alamos, NM Hospital
Primary Care • Los Alamos, NM
Ratings by platform
- Medicare.gov/CMS HCAHPS: 3 out of 5 stars (based on HCAHPS/CMS data) (116 surveys)
- Google Reviews: 3.3 out of 5 stars (approx 162-163 reviews)
- U.S. News & World Report: 3 out of 5 stars (Patient Experience Score) (N/A)
What patients say
Patients praise
- Helpful and caring nursing and clinical staff in many instances
- Effective and professional care reported by some patients for specific procedures or long-term care
- Prompt emergency services reported by some patients
Common complaints
- Billing and insurance issues, including balance billing and collections concerns
- Poor communication and difficulty reaching administrative or billing departments
- Occasional complaints regarding bedside manner or professionalism of specific medical providers
- Administrative issues such as appointment cancellations and delays in registration
In patients' words
"Good Doctors, terrible business. My family has had the unfortunate opportunity to use this hospital 3 times in the last year. While the doctors provided adequate care, the business office seems to..."
— Yelp review by Eric R."The whole practice is very efficient, every staff member was caring and professional. Dr. Gonzalez explained procedure to me before hand and then talked to me afterwards about the results and answered all questions."
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