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Dermatology • Los Alamos, NM
Ratings by platform
- CMS HCAHPS / Momentary Labs: 3 out of 5 stars (based on 116 surveys) (116 surveys completed)
What patients say
Patients praise
- High staff effectiveness and professionalism reported in some cases
- Strong performance in elective outpatient surgery experience metrics (Leapfrog)
- Effective communication reported by a majority of patients regarding nursing staff
- Quiet hospital environment relative to national averages
Common complaints
- Issues with billing practices and unexpected balance billing
- Complaints regarding staff responsiveness and perceived incompetence in some clinical situations
- Challenges with navigation and lack of assistance for mobility-impaired patients
- Lower than national average scores for cleanliness and physician communication
In patients' words
"I have no words for how bad this place it. I was in the hospital for 4 days with a newborn and they did not know he had jaundice until I was discharged... Very incompetent people. Then there was the issue of billings."
— OpenGovNY (User Review)"My complaint is with the ER Physician and Anesthesiologist whose services I was provided... they greedily took my insurance company's payment and additionally are balance billing me for the rest of their exorbitant rates."
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