Primary Care - Long Beach - Mount Sinai South Nassau
Family Medicine • Long Beach, NY
Ratings by platform
- Birdeye (Emergency Department): 3.3 out of 5 stars (12 reviews)
- U.S. News & World Report (Hospital-wide): 3.4 out of 5 stars (Patient Experience rating) (79 reviews)
What patients say
Patients praise
- Specific primary care physicians praised for being thorough, knowledgeable, and having good bedside manner
- Modern and clean facilities at certain specialized locations like the East Bay Drive site
- Friendly and attentive front-desk or administrative staff at some locations
- Efficient office operations in select primary care practices
Common complaints
- Long wait times, particularly in emergency and triage settings
- Staff perceived as dismissive, unprofessional, or lacking empathy
- Reports of poor communication, including failure to return calls or share results
- Sanitation concerns in hospital inpatient settings
- Complaints regarding discharge procedures and lack of follow-up care
In patients' words
"Dr Rehm and her staff are exceptional. Communication between the group and me is awesome, especially through the app. Dr Rehm gets right back to you. Medical information is clearly described to the patient in which it is easy to understand."
— Patient review, LocalityBiz"Unless you have a boo-boo and need a bandaid I wouldn’t recommend this place. If you’re actually hurt and need medical attention DO NOT GO HERE!!"
— Patient review, Birdeye (Emergency Department)"Receptionist were always friendly and attentive. I felt like I was rushed and wasn’t able to speak much with the doctors, they assumed I was “healthy” and did a quick check to tell me I’m fine. I never received a call back for my results, so I can tell they wanted to get rid of me."
— Patient review, LocalityBizMore clinics in Long Beach
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