Sleep Medicine, Sleep Disorders - Duly Health and Care
Sleep Medicine • Lombard, IL
Ratings by platform
- Yelp (Duly Health and Care Sleep Center - Lombard): 3.0 / 5 (4 reviews)
- Duly Health and Care (patient satisfaction on location page): 4.8 / 5 stars (provider satisfaction) (nearly 90% recommend (review count not stated))
- Healthgrades (Duly Health and Care - Lombard): 1 star mentioned (review snippet) (review count not stated in highlights)
- Birdeye (Duly Health and Care - Lisle area page): Rating not shown in provided highlights (998 reviews)
What patients say
Patients praise
- Sleep center offers high-quality sleep testing and care in a compassionate environment
- Focus on diagnosing and treating sleep disorders (e.g., sleep apnea, insomnia, restless legs)
- Some positive patient sentiment for Duly providers (high satisfaction and recommendation rates)
Common complaints
- Long wait times and inefficient appointment scheduling (phone and in office)
- Disorganized communication and difficulty getting follow-up on test results or billing
- Billing problems/inaccurate billing classifications and insurance/collections issues
- Complaints with allegations including HIPAA/rude treatment or discrimination (from third-party review snippets)
In patients' words
"“While Dr. Asselmeier provides excellent medical care, my overall experience with Duly Health and Care has been very disappointing. Scheduling appointments is frustrating and inefficient, with long wait times both on the phone and in the office.”"
— Birdeye (Duly Health and Care - 998 Reviews)"“63 total complaints in the last 3 years” (BBB complaints summary)"
— Better Business Bureau complaints page"“They are total trash when it come to filing a complaint against a doctor employed by them. They call you and tell you that you are banned from them.”"
— Better Business Bureau customer reviews page"“3.0 (4 reviews)”"
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