Primary Care | Lombard, IL - Advocate Health Care
Primary Care • Lombard, IL
Ratings by platform
- Healthgrades: 4.3 out of 5 (based on recommendations) for specific providers (not specified aggregate total)
- Birdeye: Variable; highly rated doctors vs low-rated administrative staff (not specified aggregate total)
What patients say
Patients praise
- High praise for individual physicians, often described as patient, attentive, and caring
- Patients feeling heard and respected by specific doctors
- Doctors providing thorough explanations and comprehensive care plans
- Some improvements noted in front desk responsiveness in certain timeframes
Common complaints
- Reports of unprofessional, rude, or disorganized front desk and administrative staff
- Concerns regarding long wait times and delays beyond scheduled appointment times
- Occasional complaints about specific providers being dismissive or lacking empathy
- Reports of focus on billing and administrative requirements over patient care during check-in
In patients' words
"Dr Cipolla is an amazing doctor he is worth 5 stars! However the front desk recipients have been extremely rude every time I have been there .They definitely should not be the face of the company that represent the office."
— Birdeye user review"Dr. George is a great doctor, he’s very patient when you’re talking to him. He was nice and answered my questions."
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