Lombard Primary Care Doctors | Duly Health and Care
Primary Care • Lombard, IL
Ratings by platform
- Duly Health and Care (official site): 4.8 out of 5 stars (provider average)
- Yelp: Low ratings frequently reported in text reviews (111 (Yelp))
What patients say
Patients praise
- Many individual providers are praised for being professional, thorough, and communicative
- Some patients find the office organized and efficient
- Clinicians often receive personal recommendations separate from operational complaints
Common complaints
- Long hold times and difficult phone systems
- Poor scheduling experiences and canceled appointments
- Billing inaccuracies and "nickel-and-diming" complaints
- Frustration with reaching staff for prescription refills
- Rushed or impersonal clinical encounters
In patients' words
"Terrible phone answering system. Unusually long whole time up to one hour."
— Yelp review"Dr N. Lichon is very professional and thorough. Yet takes the time to provide a layman’s explanation of the diagnosis and treatment plan."
— LocalityBiz review"The physician and clinical staff continue to surpass excellence in caring for patients but we are very unhappy with the surgical scheduling process."
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