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Lombard Primary & Specialty Care Doctors

PediatricsLombard, IL

★★★★☆4.4/5491 reviews across 4 platforms

Ratings by platform

  • Duly Health and Care (internal reporting): 4.8 out of 5 stars (aggregate for Duly providers) (Not explicitly stated total count)
  • Edward-Elmhurst Health Center - Lombard (Birdeye): 4.2 out of 5 stars (352 reviews)
  • Healthgrades (Dr. Susan Bardolph): 4.9 out of 5 stars (106 reviews)
  • WebMD (Dr. Gary Yong): 4.5 out of 5 stars (33 ratings)

What patients say

Patients praise

  • High ratings for individual, experienced physicians who listen to concerns
  • Appreciation for thorough, professional, and knowledgeable care from specific doctors
  • Positive experiences with in-office testing and comprehensive services at some locations
  • Some patients report high satisfaction and longevity with their providers

Common complaints

  • Reports of long wait times
  • Concerns regarding staff rudeness and unprofessionalism at the front desk
  • Complaints about poor communication, such as lack of follow-up on test results or issues with referrals
  • Perceptions of rushed, impersonal, or dismissive care from certain providers
  • Frustration with administrative or billing processes

In patients' words

"Doctor is courteous, thorough, and professional. She sits and discusses your health issues with you."

Healthgrades review for Dr. Susan Bardolph

"I shared my symptoms during my annual visit, but the provider... seemed uninterested and quickly dismissed everything as COVID. ... The visit felt rushed and impersonal."

LocalityBiz review for Duly Health (Lombard)

"The front desk is terrible, but the doctors are okay. They make you wait for so long and then say they sent referrals and fax but when you go to the facility it’s never there."

LocalityBiz review for Primary Care Services, SC

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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