Allergy, Asthma & Immunology - Duly Health and Care
Allergy and Immunology • Lombard, IL
Ratings by platform
- Duly Health and Care official website: 4.8 - 4.9 out of 5 stars (for specific Allergy/Immunology providers) (290 - 491 reviews per provider)
- Birdeye (Naperville location): 3.9 out of 5 stars (278 reviews)
What patients say
Patients praise
- Many patients express satisfaction with the clinical care provided by specific physicians
- High provider ratings for individual doctors, often averaging 4.8 to 4.9 stars on the company website
- Some patients report compassionate, knowledgeable, and attentive care from their doctors
Common complaints
- Disorganized and problematic billing practices, including unexpected charges and billing errors
- Difficulty scheduling appointments and long wait times on the phone and in-office
- Poor communication between departments and lack of responsiveness to follow-ups or refill requests
- Perceived impersonal, rude, or dismissive staff/provider interactions
- Frustration with the administrative side of the organization despite positive feedback for specific physicians
In patients' words
"While Dr. Asselmeier provides excellent medical care, my overall experience with Duly Health and Care has been very disappointing. Scheduling appointments is frustrating and inefficient, with long wait times... The administrative side feels impersonal and difficult to navigate."
— Birdeye review"Their billing department is extremely disorganized. They seem unable to properly bill insurance, manage denied claims, or accurately post insurance and self-pay payments. As a result, patients may end up receiving unexpectedly large bills."
— PissedConsumer review"Always a wonderful experience with Dr Robinson. Highly recommend her. Very attentive to progress and plan going forward."
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