Neurological care - Cache Valley Hospital - MountainStar Healthcare
Neurology • Logan, UT
Ratings by platform
- CMS HCAHPS / US News: 4 out of 5 stars (overall patient satisfaction) (104 patient surveys (CMS HCAHPS))
- Birdeye (Emergency Room specific): 4.3 stars (134 reviews)
- Healthgrades: 85% patient recommendation rate
What patients say
Patients praise
- Strong patient recommendation rates (85%)
- Efficient and responsive emergency room services
- Effective doctor and nurse communication reported by majority of patients
- High patient satisfaction with hospital cleanliness and quietness
Common complaints
- Care transition communication and planning is an identified area for improvement
- Some variability in nursing communication ratings across different metrics
- Mixed performance in specific quality domains such as hand hygiene feedback
In patients' words
"The ER here is incredibly efficient! Within 15 minutes we were brought to the back, had vitals taken, and spoke with a doctor even though they had several patients come in at once."
— Birdeye Review"They communicate as if they’re friends and explain things in ways you can understand and they go above and beyond to make you feel comfortable and to bring you joy."
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