Lock Haven, Pa. - Imaging Locations - UPMC
Radiology/Imaging • Lock Haven, PA
Ratings by platform
- Birdeye (general UPMC Lock Haven): 4.2/5 stars (9 reviews)
- Clinic4All (UPMC Outpatient Center): 1.7/5 stars (6 reviews)
- Birdeye (UPMC Outpatient Emergency Department): 2.4/5 stars (17 reviews)
- CMS HCAHPS (Historical): 3/5 stars (176 surveys (2019 CMS data))
What patients say
Patients praise
- friendly and professional registration staff
- efficient and compassionate care in certain urgent or emergency situations
- clean facilities
- patient-centered communication in some instances
Common complaints
- long wait times in the emergency department
- reports of rude, dismissive, or unprofessional staff and medical personnel
- concerns regarding communication and billing processes
- limitations on visitor access in the emergency department
In patients' words
"I was so impressed with how quickly everything happened... The doctor determined it was Bell’s palsy... the care at UPMC Lock Haven is great, and I wouldn’t hesitate to go there."
— Local patient testimonial (The Express)"Dr. Saifullah needs to learn how to listen to what a female patient is saying... Instead of dismissing it as just their anxiety."
— Online review (Birdeye)"They told her she had to go outside and wait and this was 1130 pm. They only had 1 nice nurse the rest were rude not just to us but to others in the er."
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