Haven Place Rehabilitation & Senior Living: Home
Assisted Living • Lock Haven, PA
Ratings by platform
- Medicare/CMS: 3/5 (CMS Overall Rating) (N/A)
- nursinghomes.com: Not specifically quantified (anecdotal negative) (2 reviews)
- Birdeye: 4.9/5 (Note: This may reflect a different or combined entity) (19 reviews)
What patients say
Patients praise
- Nurses are often noted as professional and dedicated despite broader facility issues
- Facility meets basic industry standard care metrics in some CMS reporting categories
Common complaints
- Reports of neglect and serious resident injury (e.g., fractures from falls due to ignored safety protocols)
- Concerns regarding budget cuts affecting care, kitchen services, and housekeeping
- Presence of pests (mice) reported by community members
- Complaints regarding management and administrative leadership
- Significant number of regulatory complaints and federal findings related to safety and care quality
In patients' words
"Because she was not supported by a gait belt, R1 was able to pull away from Nurse Aide # 1, resulting in her falling and sustaining serious injuries... facility staff did not provide the resident with the goods and services she needed to avoid suffering physical harm and pain."
— HHS.gov (DAB CR6622 decision)"The nurses are very professional, a nice group of men and women. Oh, just one more small complaint a lot of residents have — mice can be found throughout the facility."
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