Ophthalmologist Livonia - Ophthalmic Specialists of Michigan
Optometry • Livonia, MI
Ratings by platform
- Google/BestAround: 4.5/5 (based on 247 reviews) (Approximately 245-247 reviews aggregated across platforms)
- Better Business Bureau (BBB): A+ rating (Note: This is a BBB internal rating, not a customer review rating) (Not explicitly stated for customer reviews)
What patients say
Patients praise
- Professional, thorough, and compassionate staff and doctors
- Efficiency in clinic processes and appointment scheduling
- Positive medical outcomes, specifically regarding cataract surgeries
- Clean and welcoming clinic environment
Common complaints
- Reports of patients feeling rushed or undervalued by staff
- Concerns regarding inadequate explanations of medical procedures
- Dissatisfaction with communication breakdowns, including appointment scheduling and follow-ups
- High costs associated with routine requests, such as obtaining a copy of a prescription
In patients' words
"One patient expressed gratitude towards Dr. Kleinfeldt for successfully removing their cataracts, noting the efficiency and painlessness of the process. The patient also praised the entire staff, including the surgery center, for providing a gold-star experience."
— BestProsInTown"First time here. Saw a Dr Kleinfeldt. He seemed to be in a rush, and saw me a few minutes, and said to come back in 3-4 months to make double check my ..."
— Yelp"The only thing I would like to see changed is if you want a copy of your prescription... I could see maybe a $5 charge for their trouble... but $35 seems exhorbent."
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