Women's Health | Condell Medical Center Libertyville
Women's Health • Libertyville, IL
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (981 patient surveys (CMS HCAHPS))
- Birdeye (Advocate Condell Women's Health Center): 3.7 stars (3 reviews)
What patients say
Patients praise
- Strong nursing support in maternity services (New Life Maternity Center), including positive experiences with labor and delivery staff and lactation specialists
- High marks for facility cleanliness, exceeding national averages
- Magnet status, recognizing nursing excellence
- Positive feedback on specific physician bedside manner and thoroughness of care
Common complaints
- Scheduling issues and errors, such as appointments not being on the schedule or being turned away due to being late
- Concerns regarding doctor communication (e.g., lower-than-average patient ratings for 'always communicated well')
- Staff responsiveness and difficulty receiving help when needed
In patients' words
"We had our baby here, and we couldn't be more happy with the service. This team of nurses and doctors were so amazing that they blew our minds and won our hearts. We knew we were at the right place when nurses referred to us as 'my baby' and 'my new mom'."
— Birdeye Review (New Life Maternity Center)"Had a great experience with Andrea. She took almost an hour with me, listened to my concerns, was patient and felt very comfortable with her."
— Google Review (Advocate Condell Women's Health Center)"Sent me away after being 8 minutes late because they only had two technicians... This is a horrible practice."
— LocalityBiz Review (Advocate Condell Women's Imaging)More clinics in Libertyville
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