Liberal Urgent Care serving Liberal, KS - FindHelp.org
Urgent Care • Liberal, KS
Ratings by platform
- Birdeye (Note: This rating is for Xpress Wellness Urgent Care, which is frequently confused with or indexed alongside local independent urgent care providers): 4.4/5 stars (586 reviews)
- Solv Health (Xpress Wellness Urgent Care): 4.1/5 stars (Not explicitly stated (Overall rating))
What patients say
Patients praise
- Some patients appreciate the thoroughness of the provider when they finally get seen
- Helpfulness of the lead physician (Dr. Mariana Lucero) for specific pediatric/medical needs in the community
- Bilingual services available
Common complaints
- Extremely long wait times for appointments and walk-ins
- Reports of unprofessional, rude, or dismissive staff interactions
- Difficulties with insurance processing and billing errors
- Perception that the lead doctor rushes visits and fails to address concerns thoroughly
- Poor phone communication and responsiveness
In patients' words
"She is thorough and takes her time and listens to you. Tries to answer all your questions... The doctor is bilingual Spanish and English."
— LocalityBiz reviewer"Extremely long wait times and the staff there doesn't know how to schedule appointments appropriately or how to check or process insurance... I've seen them talk amongst themselves while they ignore the phones ringing."
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