Southwest Medical Center: Home
Federally Qualified Health Center (FQHC) • Liberal, KS
Ratings by platform
- CMS/Medicare Care Compare: 3 out of 5 (CMS Overall Hospital Rating) (345 (HCAHPS survey))
- MedicalRecords.com: 2.9 out of 5 (123)
- Vivian Health: 3.6 out of 5 (14)
What patients say
Patients praise
- Praise for specific surgeons and surgical teams by some patients
- Positive experiences reported by some staff members in professional reviews
- Instances of professional and kind staff cited in select patient accounts
Common complaints
- Concerns regarding billing practices, high costs, and perceived lack of transparency regarding insurance coverage
- Negative experiences with nursing and medical staff including reports of rudeness, unprofessionalism, and poor communication
- Dissatisfaction with ER wait times and quality of care, including claims of being dismissed without proper diagnosis or treatment
- Reports of racial bias and discriminatory behavior by staff
- Issues with post-surgical care, including negligence and delayed assistance
In patients' words
"Worst hospital ever! Charges you 3500 just to walk into the ER, this place is ran more of a business to make money than to actually help people."
— Clinic4All"I had surgery here and the entire staff from the ER, Endoscopy, & surgery teams were amazing! I highly recommend this hospital, the staff, & my surgeon Dr. Stierlen."
— MedicalRecords.comMore clinics in Liberal
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