Kentucky Ear, Nose & Throat
Otolaryngology (ENT) • Lexington, KY
Ratings by platform
- WebMD Care: 4.0 out of 5 stars (average for Dr. Ray Van Metre) (15 ratings)
- WebMD (Practice profile): N/A (single review mentioned) (1 review)
What patients say
Patients praise
- High patient appreciation for skilled and effective surgical outcomes, particularly in areas like thyroid and ear care.
- Reports of attentive, friendly, and professional interactions with specific physicians.
- Staff praised for being helpful, particularly with appointment scheduling.
- Some patients report ease of access, including quick appointments for urgent issues.
Common complaints
- Concerns regarding billing practices, specifically being billed twice for the same appointment.
- Allegations of unprofessional behavior by providers, such as chewing gum during appointments.
- Reports of dissatisfaction with treatment outcomes and perceived lack of willingness to address difficult or complex medical issues.
- Disagreements regarding recommended procedures, with some patients feeling pressured toward unnecessary treatments.
In patients' words
"Dr. Hughes is the quintessential doctor! In my 7 month thyroid cancer journey, he’s the shining light. He’s always positive with a smile! He’ll always be my hero (he gave my voice back)!"
— LocalityBiz review"With the ENT office, you will be billed for medical services twice. Same dollar amounts for the same appointment."
— WebMD Practice Review"Dr Van metre is unprofessional chewed gum during my appointment... he said he disagrees that I’m in pain and to learn to live with it. It seems as though he wants to push for unnecessary procedures."
— WebMD Physician ReviewMore clinics in Lexington
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