Outpatient physical rehabilitation | Lafayette Regional Health Center
Occupational Therapy • Lexington, MO
Ratings by platform
- US News (hospital profile): 92% willing to recommend (Not stated)
- Momentary Labs (CMS HCAHPS-based): 5 out of 5 overall patient satisfaction star rating (127 patient surveys completed)
- MedicalRecords.com: 4.2/5 (49 reviews)
- Facebook: 76% recommend (52 reviews)
What patients say
Patients praise
- High patient willingness to recommend (US News 92%).
- Strong overall patient satisfaction (5/5 star rating on CMS HCAHPS-based summary).
- Positive outpatient-style experience themes in reviews (excellent customer care/service; staff welcoming and attentive).
Common complaints
- A specific review notes a bad experience/reception issues in a general way (not specifically outpatient rehab).
- Quietness score below/around national average in CMS HCAHPS-based summary (possible comfort/room environment concern).
In patients' words
"“From the moment I walked in the outpatient clinic doors, to the procedure, to leaving, I had excellent customer care and customer service… They checked on me… and were attentive to my comfort.”"
— MedicalRecords.com review excerpt for Lafayette Regional Health Center (Lexington, MO)."“Lafayette Regional Health Center has a 5-star overall patient satisfaction rating… 74% of patients would definitely recommend… 79%… rating their experience as a 9 or 10.”"
— Momentary Labs CMS HCAHPS-based summary."“I will not see him again.”"
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