CHI Saint Joseph Medical Group - Neurosurgery - Lexington, KY
Neurosurgery • Lexington, KY
Ratings by platform
- U.S. News & World Report: 4/5 (39 reviews (Dr. William Brooks))
- WebMD: 4.5/5 (67 reviews (Dr. William Brooks))
- Healthgrades/Medical News Today: 4.7/5 (47 reviews (Dr. Matthew Tutt))
- Healthgrades: 1.3/5 (Not explicitly stated (Dr. William Bridges))
What patients say
Patients praise
- Some patients report efficient and prompt check-in processes
- Friendly and attentive interactions with nursing and clinical support staff in specific instances
- High patient satisfaction ratings for certain individual surgeons (e.g., Dr. Matthew Tutt)
- Physicians praised for explaining conditions and treatments clearly
Common complaints
- Reports of disrespectful or unprofessional behavior by office staff and specific physicians
- Frustrations regarding insurance coverage verification and administrative hurdles for new patient appointments
- Complaints about physicians being dismissive of patient symptoms or failing to take concerns seriously
- Instances of perceived inaccurate medical diagnoses or poor communication regarding diagnosis changes
- Concerns about facility cleanliness and quality of care in neurology departments
In patients' words
"Truly horrible experience in trying to transfer care from my previous state to here in Kentucky with this office. The office manager is extremely disrespectful."
— WebMD review for Dr. John Gilbert's office"Completely dismissive. Seems like the main focus of this specialist is treat symptoms with OTC meds, and avoid testing."
— LocalityBiz review for Neurology clinic"Very unprofessional and disrespectful. My husband has a serious neurologic condition and Dr. Brooks wrote in his diagnosis to other MDs that my husbands main problem was stress from an overbearing wife."
— RateMDs review for Dr. William H. Brooks"Check-in process was prompt and the time between arrival to entering operating theater was short. Two night stay and the nursing staff very attentive to my needs, even through both nights."
— Healthgrades/Medical News Today review for Dr. Matthew TuttMore clinics in Lexington
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