Neurology - UK HealthCare - University of Kentucky
Neurology • Lexington, KY
Ratings by platform
- UK HealthCare (Press Ganey): 4.84 out of 5 ((Provider-specific))
- UK HealthCare (Provider: Dr. Jordan Clay): 4.97 out of 5 (16 reviews)
- Facebook: 92% recommend (272 reviews)
- WebMD (Provider: Dr. Toufic Fakhoury): 4.5 out of 5 (37 ratings (6 reviews))
What patients say
Patients praise
- Physicians are frequently described as knowledgeable, empathetic, and thorough
- Highly valued multidisciplinary team approach for complex conditions
- Success in diagnosing and treating rare or previously unexplained neurological issues
- Strong patient-provider partnerships and attentive care
Common complaints
- Difficulty with administrative communication, specifically phone responsiveness and callbacks
- Reports of rude or arrogant staff interactions
- Frustration regarding scheduling and accessibility for appointments
- Occasional challenges with provider communication, such as language barriers
In patients' words
"None of them helped me more in 8 years than Dr Clay did starting the first visit. He researched ALL of those records before seeing me... I'm absolutely blessed to finally be in the best hands a seizure patient could ever ask for!"
— UK HealthCare Patient Review (Dr. Jordan Clay)"I am giving this rating 2 stars because his staff will NOT answer the phone. You can leave countless messages and beg them to call you back. It still takes sometimes 2 days to hear from them."
— WebMD Patient Review (Dr. Toufic Fakhoury)"Couldn't understand his poor English, especially with him wearing a mask. Never looked at the paper I filled out for the reading my visit."
— UK HealthCare Patient Review (Dr. Subhendu Rath)"Dr. Youssefi is always extremely empathetic. She listens to my concerns and values my opinions with my healthcare. She has been monumental in helping get my migraines under control."
— UK HealthCare Patient Review (Dr. Julie Youssefi)More clinics in Lexington
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