Pathways | Henderson County - West Tennessee Healthcare
Mental Health Counseling • Lexington, TN
Ratings by platform
- Birdeye (general Pathways Behavioral Health Services): 2.8 out of 5 stars (25 reviews)
- Google Reviews: 3.2 out of 5 stars (12 reviews)
- Facebook page: 3.9 out of 5 stars (15 reviews)
- West Tennessee Healthcare (Summar Dr. location): 2.8 out of 5 stars (44 reviews)
What patients say
Patients praise
- Helpful and straightforward medical/clinical staff
- Professional and courteous front desk staff in some instances
- Effective individual therapy and care programs for some patients
Common complaints
- Long wait times for appointments and upon arrival
- Difficulty contacting the office via phone
- Inconsistent experiences regarding staff professionalism and effectiveness
- Mixed reports on treatment outcomes
In patients' words
"I’m always at least 2 or 3 minutes early and I still end up waiting upwards of 20 minutes every single time."
— Birdeye Review"Pathways EAP has been very helpful to me in some many ways. The doctor is straight forward honest with you about everything, and that's what I like! The front desk staff is at 💯percent professional and courteous!"
— Birdeye Review"The only downsides mentioned were a need for more staff and a bigger facility."
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