Palliative Care - Central Maine Healthcare
Hospice and Palliative Care • Lewiston, ME
Ratings by platform
- HCAHPS (via Momentary Labs): 3 out of 5 stars (based on 596 HCAHPS surveys) (596 surveys)
What patients say
Patients praise
- Palliative care service explicitly focuses on communication, listening, and coordinating care goals with patients and families
- Some patients report positive experiences with specific clinical staff professionalism and expertise
Common complaints
- Difficulties accessing medical records and patient portal following an electronic records system transition in May 2026
- Problems with prescription refills and appointment scheduling/cancellations linked to recent IT changes
- Complaints regarding slow response times, staff responsiveness, and communication barriers
- General patient dissatisfaction expressed in some third-party business profiles regarding hospital quality and emergency room wait times
In patients' words
"I don’t know how you can integrate and open a new portal system without having records already transitioned... it’s pretty scary."
— Central Maine Healthcare patient (Stacey Bsullak) reporting on May 2026 system transition"Wouldn't send anyone her unless they are in an ambulance and need it. Never had to sit in an emergency room for two hours and not be seen."
— BBB Business Profile review (Roger S)More clinics in Lewiston
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