Primary Care - St. Mary's Health System
Family Medicine • Lewiston, ME
Ratings by platform
- CMS HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems): 3 out of 5 stars (overall hospital rating) (Based on data from over 360 completed patient surveys)
- Various healthcare rating platforms (U.S. News, Women's Choice Award): 72% - 86% recommendation rate (Multiple sources reporting varying recommendation metrics)
What patients say
Patients praise
- strong doctor-patient communication ratings, often exceeding national averages
- nursing staff frequently described as helpful and responsive
- many patients express willingness to recommend the hospital to others
- positive experiences noted with specific providers and supportive follow-up care
Common complaints
- dissatisfaction with billing practices and estimation of services
- reports of rude or unhelpful front-desk staff interactions
- concerns regarding emergency department care quality and perceived lack of communication
- lower cleanliness ratings compared to national averages
- some patients reporting difficulty in quietness during their stay
In patients' words
"Their billing is horrible. Do not trust them to give you a estimate for services. They lie to get you in the door..."
— Online patient review on LocalityBiz"Excellent medical and support staff personnel. Thoughtful follow up by the nursing staff after surgery."
— Online patient review on YelpMore clinics in Lewiston
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Patients praise: High clinician/office ratings on the SJRMG Primary Care Lewiston clinic page (4.8 with 84 ratings/reviews). · Some positive patient-experience comparison context on Healthgrades (patient experience rating noted as 56% vs national average)..
Central Maine Heart Associates
Patients praise: professional and caring medical staff · excellent doctor and nursing care during surgical procedures.
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