Behavioral and Mental Health Services - St. Mary's Health System
Behavioral Health and Mental Health Clinics • Lewiston, ME
Ratings by platform
- Healthgrades: 72% recommendation rate (overall hospital) (488 (HCAHPS survey))
- CMS (HCAHPS): 3 out of 5 stars (overall hospital rating) (488 (HCAHPS survey))
What patients say
Patients praise
- Recent introduction of new behavioral health programs, including a day program and an intensive outpatient program, aimed at improving support and reducing reliance on emergency departments.
- Staff are described by some as compassionate and providing meaningful, well-resourced care.
- New initiatives focus on helping patients maintain stability while remaining in the community.
Common complaints
- Past investigations (circa 2018) found the hospital in violation of federal emergency care laws (EMTALA) for turning away or failing to adequately screen psychiatric patients in crisis.
- Concerns regarding long wait times and capacity issues for behavioral health services in the emergency department.
- Reported financial strain and challenges in meeting high demand for behavioral health care.
In patients' words
"I know firsthand how meaningful, compassionate, well-resourced care can be."
— St. Mary's Health System official website (patient story)"It’s been a really helpful, safe environment for them to heal and grow."
— Sun Journal (reporting on day program)More clinics in Lewiston
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