Lenox Family Health - Berkshire Health Systems
Internal Medicine • Lenox, MA
Ratings by platform
- Birdeye: 2.6 out of 5 stars (47 reviews)
What patients say
Patients praise
- Recognition by Massachusetts Health Quality Partners (MHQP) for patient experience, specifically in communication and staff professionalism
- Some patients report positive, attentive experiences with specific providers
- Accessibility features for patients with physical disabilities
Common complaints
- Difficulties with communication, such as not returning calls or excessive wait times for appointments
- Reports of dismissive, rude, or unprofessional behavior by specific medical staff
- Concerns regarding the accuracy of medical records
In patients' words
"Horrible experience. The doctor was rude, arrogant and wreckless. My medical records are loaded with errors they refuse to repair."
— Birdeye review"Dr. Staples is a very attentive doctor and I have enjoyed working with her. Her referrals to specialists have been spot on."
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