Lenox Family Health - Berkshire Health Systems
Family Medicine • Lenox, MA
Ratings by platform
- Birdeye (aggregating Google and Facebook): 2.6/5 stars (47 reviews across aggregated platforms)
- WebMD: Mixed (individual positive/negative reviews) (2 reviews)
What patients say
Patients praise
- Recognition as a top practice for patient-provider communication and staff professionalism by state health quality organizations
- Specific mentions of attentive, knowledgeable, and kind individual providers
- Positive experiences with front desk staff at times
Common complaints
- Difficulty reaching staff via phone and unresponsive communication
- Concerns regarding accuracy of medical records and refusal to correct them
- Reports of unprofessional or dismissive staff and provider demeanor
- General frustration with healthcare billing and administrative processes at the broader health system level
- Patient portal access issues
In patients' words
"Lenox Family Health Center of BMC: Distinction in Patient-Provider Communications and Office Staff Professional Experience."
— Massachusetts Health Quality Partners (MHQP) Award Announcement"My medical records are loaded with errors they refuse to repair. The doctor was rude, arrogant and wreckless."
— Patient review on aggregated platforms"I have always gotten excellent care with Dr Martin. She is knowledgeable, kind and patient. The office staff has been polite and helpful."
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