Lebanon Occupational Therapy - Mercy
Occupational Therapy • Lebanon, MO
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS) HCAHPS: 4 out of 5 stars (overall hospital rating) (386 completed surveys)
- Homefacts.com: 71/100 (overall hospital rating) (369 surveys)
- Leapfrog Group: 88% (overall rating of facility) (Outpatient Surgery (OAS) CAHPS survey data)
What patients say
Patients praise
- High patient satisfaction scores (86/100)
- Strong communication from doctors and nurses regarding care and discharge information
- High ratings for staff responsiveness and courtesy
- Rehabilitative care described by patients as supportive, motivating, and life-changing
Common complaints
- Some patients reported delays in receiving assistance when using call buttons
- Mixed feedback regarding quietness of the patient environment at night
In patients' words
"The entire staff was absolutely fantastic... She would not accept ‘no’ and she constantly pushed me to believe in myself. There was nothing negative about her. She was all positive and helped me believe in myself."
— Mercy patient story regarding rehabilitation servicesMore clinics in Lebanon
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