Family Medicine Clinic Lebanon MO - Mercy
Family Medicine • Lebanon, MO
Ratings by platform
- Birdeye: 2.3/5 (3 reviews)
- HCAHPS (CMS) Overall Hospital Rating: 2/5 (386 surveys)
What patients say
Patients praise
- High patient ratings for specific individual physicians (e.g., 4.8/5)
- Positive feedback on staff professionalism and friendliness in some instances
- Strong performance ratings for outpatient surgery experiences
Common complaints
- Reports of staff being dismissive, rude, or unprofessional
- Concerns regarding long wait times and lack of communication
- Complaints about difficulty accessing doctors instead of nurse practitioners
- Instances of pain management disagreements
- Reports of slow staff responsiveness to patient needs
In patients' words
"The entire staff is wonderful, they are always friendly, professional, and knowledgeable. Dr. Barker is amazing, she cares about her patients and it shows."
— Birdeye User Review"The Mercy Family Medical Clinic is very understaffed mainly all Nurse Practitioners, if you need or want a Doctor for conditions other than minor, well good luck."
— Birdeye User Review"The staff was not only dismissive but also extremely rude, and after a certain point, they stopped answering phone calls altogether."
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