Vanderbilt Heart Lebanon
Cardiology • Lebanon, TN
Ratings by platform
- Google My Business: 3/5 (based on limited Google reviews) (Limited (e.g., mention of 7 reviews in one source))
What patients say
Patients praise
- Highly effective clinical care during emergency situations
- Attentive, listening-oriented physicians (e.g., Dr. Arham)
- Friendly, respectful supporting clinical staff and medical assistants
- Welcoming and helpful front desk staff in some instances
Common complaints
- Rudeness or disrespect from staff/assistants
- Scheduling issues, including last-minute cancellations and appointment errors
- Concerns regarding medical record accuracy and privacy (HIPAA concerns)
- Administrative issues regarding procedures without physician consultation
In patients' words
"Everyone was so wonderful taking care of me……I was so impressed! The nursing staff, and everyone involved in my care were top notch!!! They were courteous, kind, funny and took the best care of me before, during and after my procedure!"
— Patient review, LocalityBiz/MVDental"Had an appointment today. The assistant was so rude and disrespectful, I left. Only to find that I had an ECG and didn’t see a doctor. The test showed up on my medical chart. How can that be? Obviously this could be a hippa issue... Very unprofessional!"
— Patient review, LocalityBiz/MVDental/DrRachelEidelman"Dr. Arham is super nice and friendly. Listens to everything you have to say before he speaks. His MA Mary is super friendly and respectful as well."
— Patient review, DrRachelEidelmanMore clinics in Lebanon
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