Providers - Memorial Health System of Southwest Oklahoma
Internal Medicine • Lawton, OK
Ratings by platform
- Momentary (based on CMS HCAHPS data): 2 out of 5 stars (494 patient surveys)
- Healthgrades: 59% recommend (8% lower than national average)
- RateMDs: 3.8 out of 5 stars (7 reviews)
What patients say
Patients praise
- Some patients report excellent emergency room care and professionalism
- Staff responsiveness identified as a relative strength in some evaluations
- Instances of positive interactions with specific medical providers and nursing staff noted in reviews
Common complaints
- Inconsistent care quality, including reports of dismissive or disrespectful staff interactions
- Long ER wait times reported by some patients
- Concerns regarding cleanliness of the facility
- Issues with communication from both doctors and nursing staff compared to national averages
In patients' words
"I was treated disrespectfully and dismissively during my visit. My questions about my symptoms and her diagnosis weren’t taken seriously and ridiculed. Unkind and zero empathy."
— Healthgrades review for Dr. Gupta"When I have gone into the ER with a severe emergency problem I was attended to immediately with the very best of care. When I have gone into the ER with an emergency that wasn't severe I have had to wait but was taken care of very well."
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