New Mexico Behavioral Health Institute
Psychiatric Care • Las Vegas, NM
Ratings by platform
- NursingHomeDex: 2 out of 5 stars (N/A)
- US News & World Report (Nursing Home Rating): 1 out of 5 stars (N/A)
- MyCaringPlan: 7.6 out of 10 (17 reviews (across web))
What patients say
Patients praise
- Instances of compassionate care from staff
- Support for disabilities and trauma, including PTSD
- Recognition as a comprehensive facility for behavioral health needs
- Appreciation for amenities and supportive atmosphere from some patients
Common complaints
- Concerns regarding patient mistreatment and abuse
- Issues with staff compassion, competence, and supervision
- Reports of neglect and poor care in specific units (e.g., Sierra unit)
- Documentation of deficiencies in health and safety inspections
- Reports of worsened conditions post-discharge
In patients' words
"Some patients have had positive experiences, highlighting compassionate staff and effective assistance with disabilities, including PTSD. Gratitude is expressed for the support received."
— MyCaringPlan (AI Summary)"Reviews reflect considerable variability in the quality of care, pointing out concerns regarding staff misconduct and neglect, particularly in the Sierra unit. Despite these criticisms, some residents and families have noted exceptional care experiences."
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