New Mexico Behavioral Health Institute
Behavioral Health • Las Vegas, NM
Ratings by platform
- CMS and nursing home rating databases: 1 to 2 out of 5 stars (varying by database) (multiple online reviews aggregated across platforms)
- mentalhealthus.org: 3.4 out of 5 stars (5 reviews)
What patients say
Patients praise
- reports of compassionate staff in some instances
- effective treatment and support for some conditions like PTSD
- comprehensive range of mental health services provided
- multidisciplinary team approach to care
Common complaints
- reports of patient mistreatment and abuse
- concerns regarding staff compassion, competence, and supervision
- criticisms of specific units like the Sierra unit
- documented health inspection deficiencies involving resident rights and safety
- financial penalties and fines imposed on the facility
In patients' words
"Some patients have had positive experiences, highlighting compassionate staff and effective assistance with disabilities, including PTSD. Gratitude is expressed for the support received."
— My Caring Plan (AI-generated summary of web reviews)"Concerns are raised about patient mistreatment, lack of adherence to codes, and staff behavior that is not supportive of patient needs."
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