Pediatric and Family Care - Ivinson Memorial Hospital
Pediatrics • Laramie, WY
Ratings by platform
- Medicare/HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems): 4/5 star rating (HCAHPS overall hospital rating) (348 completed surveys (2019 data))
- Healthgrades: 11 ratings (for Ivinson Medical Group)
- ABA Navigator: 3.0/5 stars (6 reviews (for Behavioral Health Services))
What patients say
Patients praise
- High percentage of patients (90%) willing to recommend the hospital to others
- Recognized for Outstanding Patient Experience Award in some assessments
- Praise for specific standout providers, nurses, and responsive teams in certain departments
- Affirmative feedback for maternity care and positive postpartum experiences
- General hospital satisfaction ratings (e.g., 4/5 star rating in HCAHPS surveys)
Common complaints
- Billing and collection concerns, including claims of double billing, unexpected charges, and aggressive collection practices
- Long emergency room wait times and perceived lack of urgency or neglect in care
- Concerns about unprofessional, rude, or sarcastic staff and communication difficulties
- Allegations of poor coordination, fragmented care, and excessive referrals to other systems
- Isolated reports of privacy concerns and dissatisfaction with behavioral health and pediatric service interactions
In patients' words
"90% of patients at Ivinson Memorial Hospital are willing to recommend this hospital to others."
— U.S. News & World Report"Several reviews highlight lengthy ER wait times, uneven bedside manner, and concerns about billing and collections that become burdensome or opaque."
— Seniors.fyi"Great nurses. Doctors don’t seem to care and you will be taken advantage of in the Billings office."
— FindRehabCenters.org"The hospital has earned praise for standout providers and responsive teams in certain specialties, yet the ER occasionally registers experiences of long waits and perceived prioritization gaps."
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