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Diabetes, Thyroid Disease, Osteoporosis, Lancaster Endocrinology ...

Endocrinology, Diabetes & MetabolismLancaster, SC

★★★★★4.6/542 reviews across 2 platforms

Ratings by platform

  • Vitals.com: 3.6/5 stars (Dr. Karen E. Smith Coleman) (12 reviews)
  • Penn Medicine Provider Profile: 5.0/5 stars (Rebecca Kunkel) (30 reviews)

What patients say

Patients praise

  • Providers are described as knowledgeable and thorough
  • Many patients appreciate clinicians who listen well and explain conditions clearly
  • Individualized, caring approach by specific staff members

Common complaints

  • Long wait times in office and for appointments
  • Dissatisfaction with billing and administrative policies
  • Perceived lack of care or dismissive communication from some providers

In patients' words

"Christine Franzese at Lancaster Endocrinology is the best medical provider I have ever seen. She listens carefully, gives thoughtful answers and most of all is so very kind..."

WebMD review

"She has more knowledge medically then any doctor I have EVER visited for a 'health condition'... she does what is needed, so be patient your turn will come."

Vitals review for Dr. Karen Smith-Coleman

"I was told she only had time to see me for one [condition], and to choose the one that was 'most important' to me. Subsequently, her care has been neglectful..."

Vitals review for Dr. Karen Smith-Coleman

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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