Lancaster - Quest Diagnostics
Diagnostic Services • Lancaster, SC
Ratings by platform
- Yahoo Local (Lancaster, PA): 2.0 / 5 stars (26 reviews (Yahoo Local))
- LabDraw (Lancaster, PA): 3.67 / 5 flasks (3 reviews (LabDraw))
What patients say
Patients praise
- Skilled and gentle phlebotomists, particularly for blood draws
- Efficient experience when appointments are scheduled in advance
- Friendly and helpful staff in specific interactions
- Ease of using the online scheduling and kiosk check-in systems
Common complaints
- Long wait times and inefficient service for walk-ins
- Rudeness or perceived lack of patience among some staff members
- Concerns about facility cleanliness
- Difficulties with appointment scheduling and notification reliability
- General complaints regarding billing transparency and unresolved customer issues company-wide
In patients' words
"I am not great with needles and the phlebotomist made me so comfortable with humor. He was so efficient and good with his job that I barely noticed the draw."
— Loc8NearMe Review (March 2026)"The reception room was full and everyone was angry. I waited 1/2 hour. Not sure how I got ahead of..."
— Yahoo Local Review (February 2026)"Horrible wait, horrible staff, dirty and watch your billing!!! Actually, just best not to go there!"
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