AdventHealth Lake Wales
Neurology • Lake Wales, FL
Ratings by platform
- Birdeye (aggregated Google reviews): 4.2 out of 5 stars (Combined 1,066 reviews (239 for hospital, 827 for ER))
- Healthgrades: 65% patient recommendation rate
- U.S. News & World Report (Patient Experience Score): 3 out of 5 stars
- Various aggregated platforms: 3.9 out of 5 stars (~1,000+ reviews)
What patients say
Patients praise
- Staff described as kind, caring, and professional by many patients
- Recognition of individual doctors and nurses for exceptional bedside manner and skill
- Positive experiences with timely and attentive nursing care for chronic conditions like diabetes
- Supportive communication during difficult end-of-life care situations
Common complaints
- Reports of staff rudeness and unprofessional behavior in the ER
- Concerns regarding communication with family members during critical care periods
- Dissatisfaction with patient care outcomes in specific instances
In patients' words
"My dad came into your care a few weeks ago. From start to finish, everyone stayed consistently in contact with me and treated my dad with so much kindness, love and respect."
— Online patient review aggregator"This is by far the worse Hospital Ive ever seen, they force my mothers death in on the 3rd floor because they didnt want to deal with her."
— Yelp review"The Assistant Nurse Manager Ytshita was incredibly rude and unconcerned with the quality of care. She had the audacity to step up and yell at me in the ER."
— Online patient review aggregatorMore clinics in Lake Wales
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