Ochsner Lafayette General Urgent Care - University Hospital & Clinics
Urgent Care • Lafayette, LA
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 4 out of 5 stars (overall hospital rating) (230 surveys)
- Healthgrades: 79% rating of 9 or 10; 73% definitely recommend (11 patient ratings mentioned)
- Facebook: 88% recommend (318 reviews)
What patients say
Patients praise
- Appreciation for professional, kind, and knowledgeable doctors and healthcare providers
- Positive experiences with front desk staff in some instances
- High marks for nurse communication, cleanliness, and quietness compared to national averages
- Recognition for effective patient care and communication in HCAHPS surveys
Common complaints
- Reports of rude or unprofessional staff interactions, particularly among nursing personnel
- Dissatisfaction with administrative communication, including difficulties reaching staff and issues with medication refills
- Complaints regarding inaccurate operating hours and dismissive treatment regarding closing times
- Frustration with feeling like a teaching subject rather than a patient, especially in specialty clinics
In patients' words
"Staff at reception has been different each of the many times I've had to visit, and each individual treated us with decency and respect for the seriousness of this setting. We appreciate the patience and professionalism with the nursing staff, and the doctors are great, too."
— Patient review on LocalityBiz"I have never been so unheard, so uncared for, felt so much like a lab specimen in my life. Looking for the first opportunity to escape to a different gyn. This place is a nightmare."
— Patient review on LocalityBiz (GYN clinic)More clinics in Lafayette
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