Primary Care, Family Medicine and Internal Medicine - Ochsner Health
Primary Care • Lafayette, LA
Ratings by platform
- Ochsner Lafayette General Medical Center (based on CMS HCAHPS data): 75-79% patient recommendation rate (Over 600 survey responses for the medical center)
- Healthgrades (Dr. Richard Hines): 4.8/5 (48 reviews)
- Lafayette Internal Medicine Clinic (Google/Birdeye): 3.4/5 (46 reviews)
What patients say
Patients praise
- Strong doctor communication and listening skills reported for many individual providers
- High patient recommendation rates for Ochsner Lafayette General Medical Center (approximately 75-79%)
- Appreciation for knowledgeable, compassionate, and thorough care from specific doctors
- Positive experiences with timely and professional office environments reported by some patients
Common complaints
- Perceived dismissiveness or lack of attention to patient concerns
- Frustration with administrative processes, including prescription refills and scheduling issues
- Reports of poor communication or unresponsiveness from support staff and patient advocates
- Allegations of biased patient acceptance practices in specific clinics
In patients' words
"Dr Hines by far is the best dr I have ever seen. He listens and understands and is very helpful... the nurses are just as great and helpful."
— Healthgrades (Dr. Richard Hines)"I have never been so unheard, so uncared for, felt so much like a lab specimen in my life. Looking for the first opportunity to escape to a different gyn. This place is a nightmare."
— LocalityBiz (Ochsner University Hospital & Clinics)"Dr. Reed is friendly, compassionate, and knowledgeable. My family will also be seeing Dr. Reed."
— Healthgrades (Dr. David Reed)"Never in my life have I heard of a “doctor” who picks and choose her patients... It’s my understanding she doesn’t take LGBTQ folks."
— WebMD (Dr. Nichole Miller)More clinics in Lafayette
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