Ochsner University Hospital & Clinics in Lafayette, LA
Orthopedic Hospital • Lafayette, LA
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 4 out of 5 stars (based on HCAHPS data) (230 patient surveys)
- Facebook: 88% recommend (318 reviews)
- Care Transparency: 89/100 (Patient Satisfaction Score)
What patients say
Patients praise
- Strong communication from doctors and nurses exceeding national averages
- Good patient satisfaction regarding hospital cleanliness and quietness
- High overall recommendation rate from patients
Common complaints
- Difficulty with medication refills and prescription management
- Perceived lack of communication or unresponsiveness from clinical staff and patient advocates
- Concerns regarding the use of patients for teaching purposes with residents
- Frustration with administrative processes such as unnecessary appointments and billing practices
In patients' words
"They will not refill your meds, will not answer your questions, will ignore your pain. Will take photos, don't give them permission. They will require frequent video appointments in which they will not answer your questions and will refuse to refill your meds."
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