Valley Oaks Health - Indiana Mental Health & Primary Care
Mental Health • Lafayette, IN
Ratings by platform
- Birdeye: 3.3 out of 5 stars (106 reviews)
- FindMentalHealthFacilities.org: 3.6 out of 5 stars (85 reviews (approximate))
- Rehab.com: 2 out of 5 stars (23 reviews)
What patients say
Patients praise
- Some patients report positive, personalized experiences with specific therapists and psychiatrists
- Appreciation for long-term support and progress made in treatment by some clients
Common complaints
- Difficulty contacting staff and scheduling/rescheduling appointments
- Concerns regarding administrative errors, including billing issues and lack of notice for cancellations
- Reports of being ghosted by staff or difficulty getting messages returned
- Criticisms regarding the quality of care and patient support for complex conditions
- Complaints about psychiatrists or therapists changing, leaving, or dropping patients without sufficient notice or explanation
In patients' words
"I love my therapist she makes me feel heard and helps me through major trauma, anxiety, ptsd. I’ve been seeing here for a few years now and I’m making progress."
— LocalityBiz (Review by Stacie Chandler)"Look elsewhere for your mental healthcare needs. I was taking my kid here for a couple of years and there were always some inconvenient errors (like not billing us for months and just letting us believe that insurance covered it, then springing a massive thousand-dollar bill on us for a whole string of past appointments), but now they’ve reached a whole new low."
— Rehab.com"...they decide to cut you completely off, or have a psychiatrist drop you without any reason they won’t tell you! This place will drive you down the darkest path in your life, make you commit suicide or self harm that’s a guarantee."
— LocalityBiz (Review by Anonymous)More clinics in Lafayette
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