Palliative Care - Our Approach & Services - IU Health
Hospice & Palliative Care • Lafayette, IN
Ratings by platform
- Birdeye (aggregate): 3 out of 5 stars (660 reviews across platforms (aggregate))
- CMS HCAHPS survey: 69% of patients rated their experience a 9 or 10 (471 patient surveys (CMS data))
What patients say
Patients praise
- 71% of patients would definitely recommend the hospital based on HCAHPS data
- Professional and attentive medical staff noted by some reviewers
- Established and comprehensive inpatient palliative care service line described as collegial and patient-centered
Common complaints
- Staff responsiveness is identified as an area needing improvement
- Some reports of long wait times for patient assistance or medication delivery
- General concerns regarding hospital-wide cleanliness and quietness ratings
In patients' words
"The PT and OT people are absolutely wonderful! So thorough, so caring, and just excellent."
— Birdeye review"I am a current patient... and my request to move from a chair to the bed has been totally ignored for 2 hours. Medication request has often taken between one to two hours also. Very poor patient service."
— Birdeye reviewMore clinics in Lafayette
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