Mental Health & Psychiatry - ECMC Hospital | Buffalo, NY
Psychiatry • Lackawanna, NY
Ratings by platform
- Healthgrades: 62% (patients who gave a rating of 9 or 10) (Not explicitly listed, aggregated survey data)
- ObesityHelp: 3.5 out of 5 (2 reviews)
- Yelp: Generally poor/low sentiment expressed in reviews (70 reviews)
What patients say
Patients praise
- Positive experiences reported for trauma care and specific surgical procedures
- Some individual staff members recognized as professional and helpful in non-psychiatric contexts
Common complaints
- Long wait times and overcrowding in the psychiatric emergency room
- Staffing shortages and perceived lack of adequate training among nursing and administrative staff
- Reports of dismissive or rude behavior by clinical and support staff toward mental health patients
- Concerns regarding the discharge process, follow-up care, and pressure to remain in treatment programs
- Issues with communication and difficulty reaching the mental health clinics by phone
In patients' words
"E.c.m.c is a terrible hospital!they do not care especially if you have mental illness or addiction they treat people that can not even talk and release them ..."
— Yelp Review"Their staff is criminally negligent and ignore emergencies. The county should step in and audit them."
— LocalityBiz Review"Complaints of violence, long wait times and staffing shortages at ECMC's psychiatric emergency room raise concerns at a time of crisis for the entire mental..."
— WIVB News ReportMore clinics in Lackawanna
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