Primary Care Pediatrics - Buffalo, NY - Kaleida Health
Pediatrics • Lackawanna, NY
Ratings by platform
- Yelp: 2.5 out of 5 stars (298 reviews (across various Kaleida Health locations))
- Birdeye (for Broadway Pediatrics): 2.3 out of 5 stars (37 reviews)
What patients say
Patients praise
- High satisfaction with specific, long-term pediatric providers who are described as kind and patient
- Convenience of same-day sick visits and availability of after-hours lines at some locations
- General appreciation for clean facilities and helpful medical support staff in certain offices
Common complaints
- Reports of rude, unprofessional, or dismissive front-desk and administrative staff
- Long wait times for appointments and in-office service
- Frustration with communication, billing errors, and difficulty scheduling appointments
In patients' words
"The front staff are not friendly as a rule, usually irritated/short... The positives are their hours, availability, and their providers."
— LocalityBiz review of a local pediatric office"The worst service ever! Very slow. It's been like this for years!! Why do I still take my children here?! There is no respect for people's time."
— Birdeye review of Broadway PediatricsMore clinics in Lackawanna
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