Primary Care and Hope Clinic: Home
Primary Care • La Vergne, TN
Ratings by platform
- Yelp/Apple Maps: 2.5/5 (Yelp/Apple Maps) (21 (Yelp/Apple Maps))
- Trustburn: 4.2/5 (Estimated) (151)
- Wheree: 8.3/10 (Not explicitly stated)
What patients say
Patients praise
- Accessible for low-income patients through sliding scale pricing
- Compassionate and thorough care from certain individual medical providers (e.g., Dr. Kendall Agee)
- Helpful and efficient pharmacy services
- Convenient online check-in processes for some patients
Common complaints
- Rude, dismissive, or unprofessional front desk/administrative staff
- Difficulty reaching the clinic by phone and scheduling appointments
- Frustrations with medication refill delays
- Concerns regarding mental health care quality and dismissive treatment by psychiatric staff
- Billing inaccuracies or administrative errors
- Long wait times for appointments
In patients' words
"The pharmacy is fantastic! Quick, kind, and thoughtful with all their interactions. They are the only positive quality about this facility."
— Apple Maps / Yelp review"This place is fine if it s your only option. I have gone a couple of times for mental health and 100% would recommend going somewhere else for that."
— Trustburn review"I absolutely love my nurse and doctor but I cannot deal with the front desk staff any longer. They act like when you’re there or on the phone making or changing appointments that you are interrupting their day."
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