ARC Kyle Plum Creek - Clinics
Primary Care • Kyle, TX
Ratings by platform
- Austin Regional Clinic Website: 4.8 out of 5 (Clinic-reported) (N/A)
- Yelp/MapQuest: Approximately 2.5 stars (93 reviews)
- Facebook: 84% recommend (66 reviews)
What patients say
Patients praise
- Professional, kind, and attentive medical providers who listen well
- Positive experiences with specific doctors and surgeons
- Helpful and welcoming nursing/front desk staff in some instances
- Successful accommodation of urgent or same-day appointments for some patients
Common complaints
- Difficulty with scheduling and long wait times for appointments
- Issues with phone responsiveness and long hold times
- Administrative inefficiencies regarding insurance verification and repetitive pre-visit requirements
- Inconsistent communication regarding follow-ups
In patients' words
"My son and I both still see Dr. Shane Constable at ARC-Kyle, and as always we find him to be highly professional, very kind, quite informative, and also a very good listener."
— Yelp/MapQuest Review"Inefficient office, unfriendly staff, and rarely can you get an appointment within a couple weeks - typical wait time is 1 - 2 months."
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